How many complaints can be filed for different products purchased together?
How many complaints can be filed in the consumer court if there is a complaint regarding different products purchased on a single bill? For example, if I buy a TV and a fridge of different brands in one bill, and both products have issues, should I file one case or two separate cases?
If different products are purchased together on a single bill and both have issues, one complaint can be filed in the consumer court against the seller, as the transaction is one. However, if the defects are due to manufacturing faults, separate complaints may be needed against each manufacturer. The court may allow a single complaint if both issues are linked to the same transaction. It is best to consult a lawyer or consumer forum for guidance based on the specific case.
If multiple defective products are purchased under a single invoice, the consumer can either file a single complaint against the seller/retailer for selling defective goods or file separate complaints against each manufacturer if the defects are due to manufacturing issues, as liability varies. The appropriate Consumer Disputes Redressal Commission must be approached based on the total claim value, and a legal notice should be issued before initiating the complaint process.
You can file either one case or two separate cases depending on the issues with each product. If both products have different defects, it is better to file two complaints. However, if they are related and the issues are similar, a single case could suffice. A lawyer can help decide the best course of action. For further legal assistance contact us on our helpline number.
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