How to proceed with legal action for food violation?
I am seeking legal advice regarding an incident at Maison PVR, Jio World Drive, Mumbai, on January 17, 2025. My friend and I ordered vegetarian dum biryani for a movie but were served non-vegetarian food, which I unknowingly consumed. As a Jain, this deeply violated my religious beliefs, leaving us distressed. Although we reported this to PVR, their compensation of ten movie tickets does not suffice, and our request for a ban on non-veg items or a change in packaging was ignored. We've sent a legal notice for free from a website but haven't received a response. As students, we cannot afford litigation fees and are seeking guidance on how to proceed. Your help is greatly appreciated.
You can file a complaint with the Consumer Disputes Redressal Commission for deficiency in service and violation of your religious rights, seeking compensation for mental distress.Additionally, you may approach the Food Safety Department under the Food Safety and Standards Act for mislabeling. If PVR does not respond to your legal notice, you can seek free legal aid from the District Legal Services Authority or consumer rights organisations. Mediation may also help resolve the issue without costly litigation.
You can seek compensation for the distress caused by receiving non-vegetarian food, which violated your religious beliefs. Since PVR’s compensation was not sufficient, you can send a follow-up legal notice or file a complaint with the Consumer Forum or FSSAI. As students, you can look for free legal aid through law colleges or NGOs. Additionally, you may explore options like mediation to resolve the issue affordably. For further legal assistance contact us on our helpline number.
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