Fraudulent Transaction by taking OTP and threatening of legal process
I opened a Credit Card account with one company. Someone posing as customer care from that company has cheated me by making unauthorised transaction by taking the OTP from me and they had used the money of Rs. 19914/-. This happened within 48 hours of I opening the account with that company and hence a clear indication that someone internal to that company knew all my details and has done it. I have filed a Cyber Crime FIR and also communicated to company customer care and grievance through email & phone. I have all emails and recorded calls. I have got no resolution from them yet. Now the company is asking me to pay the dues and threatening me of legal process. What shall I do? Am I liable to pay the money without getting any resolution on the complaint?
At the primary example, you can boost the grievance with the corporation/financial institution’s ombudsman asking them to preserve the charge as it has been pronounced to be outcome of a fraud as the transaction become never certified via you. If the police is not taking any action inside the grievance filed with the aid of you, technique the nearest magistrate with a private grievance. inform the company with reference to complete info. if need be, get a felony observe issued thru an propose asking the organisation to prevent harassing you for making the payment of a spend for which a complaint is already pending. For higher recommendation, approach the team of Lead India through helpline number for in addition system if you intend to proceed with criminal be aware
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