What legal steps can I take for non-delivery and refund?
What legal action can I take if a company refuses to deliver surgical goods and doesn't refund my money?
File a complaint with the consumer forum either online or offline based on the value of goods under Section 21 of the Consumer Protection Act 2019 for unfair trade practices and refusal to refund by providing the documents such as payment proofs and communication records. You can file a criminal complaint under Section 406 and 420 of IPC 1860/ Section 316(2) and 318(4) under BNS 2023 in the local police station.
In case the company refuses to deliver surgical goods and doesn't refund your money, you are allowed to take certain legal action. First of all, reach the customer service of the company to come up with a solution and maintain a record of all communications. In case they are unresponsive, file a complaint with a consumer protection agency or the appropriate regulatory authority. You may also decide to send a formal demand letter demanding a refund. If such steps do not work, you can take the case to small claims court for your losses. You might also be helped by taking consultations from a lawyer.
Sir, before taking any legal action against company you should consider sending a legal notice with the help of an expert lawyer who will assist you in filing compliant to the consumer forum. For further legal assistance contact us on our helpline number.
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