How can I recover costs and losses from faulty truck?
I purchased a new truck, TATA 5530S. When I loaded it and drove it, the back side panel came off. The truck has been at the company for the last 10 days, but no solution has been provided so far. My EMI of over 1 lakh is due on November 20, but I have not earned any income yet, and I have already incurred an additional expense of 30,000 rupees. Please suggest a solution so that I can recover all my costs and losses.
You should send a formal complaint to the dealer and manufacturer, detailing the defect, expenses incurred, and loss of income, and request an urgent resolution or compensation. If no action is taken, consult a lawyer to issue a legal notice and consider filing a claim in consumer court for your losses. Simultaneously, negotiate with your lender for EMI deferment due to the truck's non-usage.
For addressing this issue with your TATA truck, you have several legal options: First, file a formal written complaint with TATA Motors' customer grievance cell, documenting the panel defect, repair delays, and financial losses, and request comprehensive compensation including repair costs, income loss, and additional expenses. If the company remains unresponsive, you can approach consumer forums like the District Consumer Disputes Redressal Commission or file a legal notice through a lawyer, seeking compensation under consumer protection laws for manufacturing defect and business interruption.
Sir, you have right to complaint in consumer forum if the product you purchased is defective or not working as expected and if the company delays in resolving the matter then you may consider sending a legal notice with the help of an expert lawyer who will assist you with the best course of action. For further legal assistance contact us on our helpline number.
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