How can I resolve a price difference issue with online shopping company?
What can I do now because I ordered a parcel on Amazon, but it was returned due to the delivery man's fault. They promised me that if I placed a new order, they would pay me the price difference (due to price increase) after the return window closed. However, now they have declined, saying that it's not their policy. This is all recorded in the Amazon customer care chat.
You can communicate with your case at Amazon by first narrating all such communications, starting with this conversation where they agreed that they were going to refund the difference in price. Recontact Amazon's customer services and remind them of your previous agreement in this and demand that they are honoring their commitment made to you. If your initial personal staff can't resolve this issue, request a supervisor call or in Amazon formal complaint mechanisms and escalation systems. When the case becomes unattended, file complaint complaints in consumer protection agency systems, or even more promptly raise awareness about it using social media for this cause.
In addressing your concern on the Amazon order, collect all evidence, such as the record of the promise made in the chat records. Again, contact Amazon customer service and reference this previous chat while clearly stating your case. In case they still deny honor and commit it through official channels of complaints or social media for higher visibility. If necessary, you can file a complaint with a consumer protection agency, citing misleading practices. Document everything to strengthen your position in any further disputes.
Sir, you should visit the amazon customer support and try to resolve the matter in an amicable manner and if they did not respond it then you may consider filing a complaint to consumer protection agencies. It is advised to consult an exert lawyer who will assist you with the best course of action. For further legal assistance contact us on our helpline number.
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