What can I do if someone denies service but I have paid in advance?
I'm disappointed with the recent service experience for my Atom Berg fan, still under warranty. The fan stopped working, and I reported it promptly. Case was created, promising a technician visit in 48-72 hrs. After patiently waiting, I received Message 2, claiming I requested cancellation, which I didn't. No clarification was provided. I later discovered a new unauthorized service request. Upon contacting, I was told to wait 24 hrs. for an update, but received none. Frustrated with the lack of communication and service.
You can write immediately to the authorities about the frustration that they have created. Even no action is taken by the authorities then you can file complaint in consumer protection forum.
You can Contact Atom Berg customer service again. Explain your frustration and request that they escalate your case. Or You may also want to ask for a refund or replacement fan. File a complaint with the Consumer Protection Council. The Consumer Protection Council is a government agency that protects the rights of consumers. They can help you mediate a dispute with Atom Berg or pursue other legal remedies. Contact us for further enquiry.
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