What should I do if the seller won't replace my laptop?
I received a used laptop from a seller, but they are not replacing it, claiming there is no hardware issue. What should I do now?
- This means that when you purchase a used laptop from someone and it fails to work as desired, take this to their notice and express your dissatisfaction regarding the issue at hand. If they are not reasonable, then go ahead and file a complaint against them at the consumer protection agency or your local consumer court on grounds of no proper service and the state of the product in question. Document all communications and gather all evidence, such as purchase receipts and photographs of the laptop, to be presented in court if legal action is deemed necessary.
To address issues with the used laptop, start by documenting all hardware problems and any communications with the seller. This record will be essential if escalation is needed. Politely request a refund or replacement, detailing the specific issues. Check local consumer protection laws, as sellers usually must provide items as described and functional. If the seller is uncooperative, consider filing a complaint with consumer protection agencies or the purchase platform. You could also consult a lawyer to understand your options. Alternatively, a professional repair service may offer a practical solution.
Sir, firstly you should review the warranty and return policy and if it is found that the act was unethical then you may consider filing a complaint in the consumer forum with the help of an expert lawyer who will assist you in taking legal action. For further legal assistance contact us on our helpline number.
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