What to do if I got scammed by a travel agency?
Respected Sir / Madam, I had signed a contract with Grandura Leisure in August 2022 for a timeshare membership for 5 years. The total amount was Rs. 1.4 lakhs for 5 years. The full amount was paid to Grandura Leisure through a personal EMI through ICICI bank with Grandura Leisure confirming to payback the EMI charges and interest. However - 1) I am not receiving any reply to all my emails sent to the Grandura customer care team for all service requests. 2) The Grandura customer care contact phone no. are all disconnected and not reachable. 3) The Grandura office is also closed. 4) I am not able to book any holiday package / membership benefits. The company is a complete fraud. No service is provided. I would request you to please let me know the process to address the grievance. Regards, Analava
If you are using an online booking service, complain to their customer service department. If your complaint is not resolved, you can contact: The state consumer protection office where you live or where the travel company is located . You can file complain under section 17 of Indian Contract Act 1872 which states that an acts committed by a party to a contract, or with his connivance, or by his agent with intent to deceive another party thereof or his agent, or to induce him to enter into the contract and The regulatory framework dealing with issues of corporate fraud is the Companies Act of 2013, under which fraud is defined under Section 447.
To address this grievance, consider filing a formal complaint with consumer protection authorities in your jurisdiction, outlining the details of the fraudulent transaction and lack of services from Grandura Leisure. for further enquiry contact us.
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