Is it legal for company to stop servicing without my consent?

Advocate A M Iktear Uddin (anik) Answered: 27 Nov 2024

No, it is not correct that the company has the right to stop service provision if they are obligated to do so under the contract. This is a defect in service under the Consumer Protection Act, 2019. Check the terms of your warranty or service agreement to confirm what the company has promised to do. Issue a legal notice demanding resumption of service or compensation for breach of contract. If they do not respond, then file a complaint with the District Consumer Disputes Redressal Commission for the implementation of the service agreement, reimbursement of additional costs, and compensation for the inconvenience caused by their unilateral decision to stop services.

Advocate Ayantika Mondal Answered: 27 Nov 2024

It is not right for Hero Electric to stop servicing scooters without informing the consumers, especially when you still have two years of service left. According to the Consumer Protection Act, companies are liable to deliver the promised services. You can file a complaint with the Consumer Forum on the issue of deficiency in service, seeking redress for the inconvenience caused. Collect all relevant documents, which may include your purchase agreement and communication with the company that will act as evidence in your case of asserting consumer rights and gaining redress or service provision.

Advocate By LEAD INDIA Answered: 27 Nov 2024

Sir, if company stop the services without notifying customers then it could be could be a breach of contract and may violate consumer rights under the Consumer Protection Act. You can take legal action by sending legal notice and seeking compensation from the company with the help of an expert lawyer who will assist you with the best course of action. For further legal assistance contact us on our helpline number.