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What is the proper procedure for filing a complaint against Urban Company regarding deficiency in services? Can a complaint be lodged through the company's online grievance mechanism, customer care channels, or any other appropriate legal forum?
You should first lodge a written complaint through Urban Company's official grievance mechanism and preserve all invoices, chats, and service records. If the issue remains unresolved, you may approach the appropriate Consumer Commission alleging deficiency in service and seek refund, compensation, or other relief. Avoid relying on unofficial contact numbers and use only verified communication channels. For further legal assistance contact us on our helpline number.