How can I complain against recovery agents?

Dear Client, This violates RBI's Fair Practices Code, threatening you or contacting relatives before the EMI is even due isn't allowed. File a written complaint with Groww's grievance officer, then escalate to the RBI Ombudsman if unresolved. You can also file a police complaint for intimidation, keeping records of every call and visit. I hope this answer helps, if you have any other query kindly do not hesitate to contact us. Thank-you.

Dear Client, Record call logs, messages, and CCTV footage as harassing relatives violates RBI guidelines then file a formal complaint with Groww’s Grievance Redressal Officer and partner NBFC with evidence. If unresolved, escalate to the RBI Ombudsman portal. For physical threats or intimidation, file a police complaint under Section 351 BNS against Groww and the agency. I hope this answer helps, if you have any other query kindly do not hesitate to contact us. Thank you.

Dear Client, Record call logs, messages, and CCTV footage as harassing relatives violates RBI guidelines. File a formal complaint with Groww’s Grievance Redressal Officer (GRO) and partner NBFC with evidence. If unresolved, escalate to the RBI Ombudsman portal. For physical threats or intimidation, file a police complaint under Section 351 BNS against Groww and the agency. I hope this answer helps, if you have any other query kindly do not hesitate to contact us. Thank you.

Dear Client, File a written complaint with the lender's Grievance Redressal Officer Escalate to the RBI Ombudsman via cms.rbi.org.in if there's no resolution within 30 days from the Grievance Redressal Officer File a police complaint regarding criminal intimidation under section 351 BNS. I hope this answer helps, if you have any further queries, do not hesitate to get back to us. Thank you.

If a recovery agent uses threats, harassment, abusive language, intimidation, or inappropriate methods to recover a loan, you can first submit a written complaint to the concerned bank or financial institution. Keep records of calls, messages, notices, and other relevant communication.