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I purchased a generator from Amazon for ₹89,955. The generator is still under warranty but stopped working within three months, despite having no load. The seller claims that the generator was damaged due to improper use, without conducting any physical inspection. I have strictly followed the instructions provided in the company’s manual and have video evidence of the issue. The seller stopped responding to my communications, and Amazon has sent a final email denying my claim. I have also filed complaints with the National Consumer Helpline: Docket No. 9648346 against the seller on 05.07.2026 and Docket No. 9847487 against Amazon on 01.08.2026, but both complaints remain unresolved. 1. Should I first send a legal notice to both parties, or should I directly file a complaint through e-Jagriti? 2. What is the approximate cost of drafting a legal notice for this case? 3. How can I find and connect with the right advocate for my case? 4. Can I attend the consumer court hearings online after filing the complaint through e-Jagriti? The consumer court is located in another district, and due to ongoing ethnic conflict involving three communities in my state, physically attending the court is not feasible. Please advise me on the best legal strategy for this matter.
First, preserve all evidence, including the invoice, warranty, video, emails, chats, and NCH complaint records. You may send a legal notice to the seller and Amazon demanding inspection, repair/replacement, refund, compensation, and costs, as applicable. If unresolved, file a complaint through e-Jagriti before the appropriate Consumer Commission. You can request online/virtual hearing if physical attendance is genuinely difficult. Advocate fees vary by location and case complexity. For further legal assistance contact us on our helpline number.