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I purchased an AK POWER ALPHA A4800 4000W Generator from Amazon on 26.03.2026 for ₹89,955. The generator stopped working within three months, allegedly due to an overload issue despite there being no load. I have video evidence of the problem, and the product is still under warranty. The seller initially requested a video and assured me that the issue would be resolved but then stopped responding for more than 44 days. I have call and WhatsApp records as evidence. I emailed the seller on 01.07.2026 (the email bounced) and again on 06.07.2026, but received no response. I escalated the matter to Amazon and its Grievance Officer on 08.07.2026. During Amazon's investigation, the seller contacted me twice on WhatsApp despite Amazon's policy. I informed Amazon and provided screenshots, but no action was taken. On 15.08.2026, Amazon finally denied my claim, stating that the generator had been improperly used, without conducting any physical inspection. I also filed complaints with the National Consumer Helpline: Docket No. 9648346 against the seller on 05.07.2026 and Docket No. 9847487 against Amazon on 01.08.2026, but the matter remains unresolved. I have the invoice, payment proof, WhatsApp chats, call records, video evidence, and Amazon's denial email. I want a full refund, compensation for harassment and deficiency in service, and reimbursement of legal costs. What legal action can I take against the seller and Amazon?
You can consider filing a consumer complaint against the seller and, depending on the facts, Amazon for deficiency in service and/or unfair trade practice. Preserve the invoice, payment proof, warranty terms, video, communications, complaint numbers and Amazon's denial. Since the product allegedly failed during the warranty period without inspection, you can seek appropriate relief such as refund/replacement, compensation and litigation costs. An independent technical inspection can also strengthen your case. For further legal assistance contact us on our helpline number.